Return Policy

RETURNS:

Except for custom and special orders, you may return any item for any reason within 30 days of receipt provided item is unused. You may return used items if they are defective.

Saddles must be returned within 7 days of receipt. All saddles must be returned in original condition. Shipping is non-refundable and return shipping is the buyer responsibility.


ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER TO BE ACCEPTED!!!

Please call 1-800-690-7525 to receive your return authorization number. Please place number on your receipt and on the outside of the box.

SADDLE TRIAL:

All saddles are on trial for 7 days starting on day of receipt.

Please cover all stirrup leathers with a sock or saran wrap on new saddles.

Please do not clean with any cleaners you may wipe with clean damp cloth only.

All saddles must be returned in its original condition.


GIFT CERTIFICATES:

Robert-Squared gift certificate makes an ideal gift for and from individuals. This allows the individual to make their own choice from our wide selection of items for horse and rider. Gift certificates are available in all amounts.


PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE:

We try to maintain pricing, but are not always able to do so. This is particularly true of imported items, which are subject to fluctuations in the foreign currency market.

CUSTOM BOOTS:

Robert Squared’s Custom and Semi-Custom boots are specially handcrafted to our customers’ requests and individual specifications. Due to their personalized nature, Robert Squared will not accept returns unless these items are defective by fault of manufacturer. 

 



ROBERT-SQUARED RETURN/EXCHANGE REQUEST: